Contact Us
Frequently Asked Questions
BEFORE contacting us, here are some answers to frequently asked questions :)
When will I receive my tracking number?
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You will usually receive your tracking number within 1 to 2 days.
Why isn’t my tracking number working?
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After receiving your tracking number, it may take up to 5 days to become active.
How fast is delivery?
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Delivery takes 7–24 days.
What is your exchange/return policy?
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We care about our customers’ experience. If you have any issues with our products, we’re happy to offer a full refund.
If you’re not 100% satisfied within the first 30 days, simply return the item and we’ll refund you in full.
You don’t need to worry about the return process — we’ll handle it for you!
Just reach out to our friendly support team at info@shopvectura.com or simply contact us directly here.