Contact Us

BEFORE contacting us, here are some answers to frequently asked questions :)

When will I receive my tracking number?
You will usually receive your tracking number within 1 to 2 days.

Why isn’t my tracking number working?
After receiving your tracking number, it may take up to 5 days to become active.

How fast is delivery?
Delivery takes 7–24 days.

What is your exchange/return policy?
We care about our customers’ experience. If you have any issues with our products, we’re happy to offer a full refund.

If you’re not 100% satisfied within the first 30 days, simply return the item and we’ll refund you in full.

You don’t need to worry about the return process — we’ll handle it for you!

Just reach out to our friendly support team at info@shopvectura.com or simply contact us directly here.